7 Retail Engagement Trends—and how to make the most of them

Hi Reader,

When you’re planning your customer engagement strategy for the next year or two, it can be difficult to sort through what’s going to make waves in the industry, and what’s not worth including.

That’s why we’ve put together a practical guide to 2022’s biggest trends in retail customer engagement, designed to help you get a head start on your CX roadmap. You’ll explore:

• Upcoming trends, including social commerce and enhanced delivery
• Potential solutions to help you take advantage of new trends and evolve your CX
• Simple, effective exercises to help you gauge readiness and progress

Get the guide now to see the benefits of a centralized, AI-driven customer engagement strategy—and how to build experiences your customers will keep coming back for.