Brave New World: Customer Experience in 2022
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Our latest global consumer survey revealed surprising new customer engagement data.
Did you know:
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- 90% of customers would love to be able to reply in-message to ask questions
- 87% of customers actively avoid buying from brands they don’t trust
- 95% of customers want to be able to switch instantly from messenger chat to voice call
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Did your brand get the message? We break it all down in our 2022 CX Report and give you actionable ideas for getting the biggest return on your CX investments in 2022.
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Best regards,
Sinch team
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