Better customer experience, all around.
Retail leaders are facing an ever‑evolving set of challenges and objectives, from improving CSAT, to increasing sale size, to reducing operating costs. While the questions you face as a CX, digital, or contact center leader may be clear, the priorities and solutions often are not.
Register to learn:
1
How do you convert your personalization efforts into revenue and loyalty?
2
How do you effectively meet the omni‑channel expectations of today’s consumers?
3
Which channels do you prioritize and how do you connect them?
4
What tools can I provide my agents to make them happy and more efficient?
To learn more, view the on‑demand webinar.
About the presenters
Vice President, Principal Analyst
Forrester
Brendan is an expert on consumer behavior and technology trends in the commerce engagement space. He is an authority on market developments and vendors that help deliver today's leading strategies and tactics in digital excellence.
Corporate Vice President, Global Retail & Consumer Goods
Microsoft
Shelley leads Microsoft’s global retail vision and strategy with the goal to strengthen the company’s market position in the retail sector globally. Prior to Microsoft, Shelley was the SVP of Retail & CG at Salesforce, and the VP of Marketing at Gap, Inc.
Senior Vice President, Omnichannel Engagement
Nuance Communications
Tony blends his in‑depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI.