Emplifi powers real results for 20,000+ global brands, enhancing engagement, revenue, and customer care. Discover how unifying social media marketing, commerce, and care paves the way for a seamless customer journey! 💙
About us
Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 20,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey. For more information, visit www.emplifi.io
- Website
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http://emplifi.io
External link for Emplifi
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Columbus , Ohio
- Type
- Privately Held
- Specialties
- Customer Care, CX Solutions, Social Media Analytics, Social Media Management, and Social Commerce
Locations
Employees at Emplifi
Updates
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2024's Retail Technology Show featured cutting-edge tech companies, industry leaders in retail, and lots of learning! Our team had a blast this week chatting about the latest and greatest in social commerce. 😊 🛍 Jeremy Dodd • Robert Clinton • James Studdert-Kennedy • Yoann Chipotel • Alberto Pellizzato #rts2024 #rts
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Join us in welcoming Rocio Pucineri, Luke W., Dalyn Beck, and Amelia Rockhold to the Emplifi team! We're thrilled to have you onboard and looking forward to the passion and expertise you all bring to our company. 💙
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We're excited to be featured in Forbes's latest roundup of social media data creators need to know about in 2024! Check it out to learn the best day/time to post on social media based on Emplifi data, as well as other platform and industry trends: https://bit.ly/3xRDbbw
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One of the misconceptions in social media marketing is that you have to be “always on.” 🤯 Setting daily boundaries allows you to be present without overcommitting. Take time to address questions and concerns daily, rather than feeling the pressure to respond instantly. Your followers will usually understand a slight delay, and it's not worth the burnout to stretch yourself thin.
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Shoppable UGC = word-of-mouth marketing with an easy path to purchase. 👀 70% of Instagram users have made a purchase directly from a brand’s shoppable post. (Zipdo) With so many brands posting on IG every day, featuring REAL customer photos can help your brand's shoppable content cut through the noise. People want to see real people. Plus, today's users will skip past something that looks like an ad in a heartbeat. Learn how your team can collect, curate, tag products, and publish UGC with Emplifi: https://bit.ly/4b1wuSt
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Staying up-to-date on social trends can be a challenge... That's why we've collected the most important 2024 benchmarks across Instagram, X, FB, TikTok, and more. Learn how what channels and content types your brand should focus on this year in Emplifi's latest benchmark report 👉✨ https://bit.ly/3w3lFjU
Report: 2024 Social Media Benchmarks | Emplifi
go.emplifi.io
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Check out this advice from experts in the world of community management! Michael Dorigoni • Shaheed R. • Jason Carroll • Elizabeth Zwerg • Joel Primack The role of Community Manager is projected to grow by 9% over the next decade — faster than the average for all occupations. ⚡ Learn how Emplifi's end-to-end community solution helps you bridge the gap between social media and customer care: https://bit.ly/4d7Kkoc
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Happy Earth Day! 💙🌎 Sustainability is crucial to making a positive impact on the planet, and showcasing your brand's commitment to it can also help improve engagement and brand loyalty. Read our full article on sustainability and social media here: https://bit.ly/3QfyYoa
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Take it from the experts: UGC is an invaluable marketing resource that boosts social proof, consumer trust, and purchase confidence. 🔥 Learn how to unlock the power of UGC for your brand in our full guide, including best practices, benefits, and the best tech tools to get started: https://bit.ly/3T0ABH8 Thank you experts! Donye Taylor • Codi Dantu-Johnson • Nicole Tabak • Robert Katai • Sarah Levinger